Veterinary Medical Center of Long Island Complaint #28

christie Jo lang wrote in 2012

Brought my dog in with a broken leg. Dr. Hernden preformed surgery and placed a pin in the leg. 3 weeks later found out the leg was broke including the stainless steel pin which had snapped in half. Went back to the hospital to be told that they would give us a 25% discount on the surgery to fix it so it would cost us another $3,000.00 on top of the $5,000.00 we spend on the original surgery. Do not go there if you care about your pet because all they care about is making money. Shame on them for not doing the right thing and making good on a service which they screwed up.

(Many complaints on yelp were made due to lack of compassion, understaffed, exorbitant pricing,  price gauging. Also despite being an emergency facility 24/7 do not have emergency staff 24/7 and borderline negligent)




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