Veterinary Medical Center of Long Island Complaint #9

 Laura P. Massapequa, NY wrote on 1/8/2014

When purchasing a Russian tortoise from Petco, we were referred to Dr. Mehlrose.  We knew nothing about the breed and asked to be informed by this vet.  First we were greeted by a “technician” who asked a bunch of questions.  Then after waiting 30+ minutes, Dr. Mehlrose came in.  We asked if the tortoise was male or female – his response was “he couldn’t tell yet”‘.  We then asked how old is it- his response was 1-2 years old.  WHAT A JOKE.   We have since spoken with several KNOWLEDGEABLE tortoise owners who took one look at our torti and knew INSTANTLY it was a male and was between 6-10 years old.  We were also told by Dr. Mehlrose out torti had parasites (of course) and needed medicine and a recheck and possible medicine again!  Fooled at first into thinking this “vet” knew what he doing we of course bought the medicine and left there with a bill of $150.  WE WILL NEVER GO BACK THERE AGAIN.  If this guy couldn’t even tell the age or gender of our torti, then he knows NOTHING about the species and shouldn’t pretend to!  He also told us what foods to feed ALL of which was wrong too!

(Many complaints on yelp were made due to lack of compassion, understaffed, exorbitant pricing,  price gauging. Also despite being an emergency facility 24/7 do not have emergency staff 24/7 and borderline negligent)


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