Veterinary Medical Center of Long Island Complaint #4

Nancy G.Brightwaters, NY wrote on 5/30/2015

I no neophyte when it comes to pets and vets. I’ve had plenty of experience with illnesses and emergencies and vets all over Nassau, Suffolk and NYC. I have dealt with regular practices, specialists, emergency hospitals and equine vets. I have NEVER seen anything like this operation. To say they’re only interested in $$ is an understatement! I had 2 separate dealings with them. First was for my cat brought in on an emergency basis at night because we thought she got into rat poison. Although she wasn’t in distress and wasn’t showing any evidence of poisoning, I wasn’t taking chances! After all of their other astronomical fees, they wanted to charge us $600 for the medication to counteract the anti-coagulant effects of the rat poison. I declined the medication (like I said, she wasn’t in distress) and contacted our regular vet in the AM. He was able to get me the same medication for $75!! It all worked out and the cat is fine. Second occasion was for my dog who had terminal cancer. I knew his time was very limited and we were just trying to keep him comfortable. He had a mast-cell tumor which burst and started bleeding in the middle of the night. I was forced to take him there to have him put down as I didn’t want him to literally bleed to death. The staff wheeled him into the back while I was left out front to take care of the payment (of course!)..they wouldn’t let me follow into the treatment area. I told them I brought him  there to be put down.  They told me it would be $145 for the exam PLUS the euthanasia. I told them he didn’t need to be examined, he needed to be euthanized, period. I was told that was their policy so I paid $145 for NOTHING. Both times I was there other customers were having issues with their bills and their ability to pay. The vets and techs have, in my opinion, less than stellar bedside manner…remember I have been to plenty of vets in this area over the last 20 years! The front desk staff both times were barely competent or knowledgeable. They were very good at calling you to the desk to pay and very prompt in doing so.  Getting called to the back to have a vet speak to you or examine your pet, that’s another prepared to wait! Yes, emergency vets are more expensive, but this place if off the charts. It also seems that some of the positive reviews are responding to negative reviews. This is suspicious to me.  I’m thinking staff and friends are writing those. Why would actual clients care that others have written bad reviews?

(Many complaints on yelp were made due to lack of compassion, understaffed, exorbitant pricing,  price gauging. Also despite being an emergency facility 24/7 do not have emergency staff 24/7 and borderline negligent)


Comments are closed.