Veterinary Medical Center of Long Island Complaint #3

Leslie P. Bellmore, NY wrote on 8/4/2015

We took our dog to VMCLI on a Friday night after she had sudden-onset paralysis and was barking pitifully in pain or anxiety. The nearest emergency center recommended VMCLI because VMCLI advertises that they’re open 24/7 for emergencies and they have MRI, which we were told she should have immediately.

Well, it turns out VMCLI will only do an MRI on the weekend if they think it’s an emergency, and they told us we’d have to wait until Saturday morning for the surgical team to evaluate our dog. They ran a few tests Friday night and gave her something for the pain, but they did not run the MRI which we had been told was crucial.

On Saturday morning, the surgical team didn’t even meet with us. They sent a message (to save us what it would cost to meet with them!) that we should come back Monday and meet with the neurologist. Why Monday instead of that morning? Because there was no neurologist there on the weekend if they didn’t call one in – and they don’t like doing that unless they have to.

Our dog was paralyzed, could only walk a few steps in a sling, they don’t know why because they haven’t run an MRI or other tests, but they think we can take her home (in pain and unable to walk?) and wait until Monday to first meet with a neurologist and then maybe get the MRI run on Monday afternoon? No, thank you.

We called  Long Island Veterinary Services in Plainview and made arrangements to bring her there the next morning. Within 30 minutes of getting there, we were meeting with a surgeon. They ran an MRI immediately (yes, on Sunday), and proceeded to pull in other specialties to consult with when the MRI findings suggested that this was an unusual case.

Don’t get me wrong – the doctors at VMCLI were very professional and very nice and so was the staff – but the facility stalled running tests on the weekend so they wouldn’t have to call people in. And they stalled by telling us this wasn’t an emergency. What they didn’t know – because they wouldn’t start running the MRI and other tests  – was that our dog had an embolism – an embolism that could have moved and killed her or paralyzed her more.

And then there was the money. Every time we spoke with someone, we were told, “We’ll have to give you a revised estimate” – even when we said, “Don’t worry about that – please just get started taking care of her!” And then we’d have to wait 15-20 minutes for a revised estimate, and would have to go pay at the front the minimum estimate before they would do anything.

All in all, it was a terribly disappointing and frustrating experience, and not at all what my daughter reported when she took her dog there for surgery. But then, she didn’t go in under emergency conditions on a weekend night.

Please see my glowing review of LIVS, where they actually treated the emergency like an emergency and helped our dog:…

(Many complaints on yelp were made due to lack of compassion, understaffed, exorbitant pricing,  price gauging. Also despite being an emergency facility 24/7 do not have emergency staff 24/7 and borderline negligent)


Comments are closed.